Frequently Asked Questions

Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available for domestic orders. International shipping typically takes 10-15 business days depending on the destination.

Yes! We offer complimentary standard shipping on all orders over $500 within the United States. Express shipping is available for an additional fee.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please contact us for specific details about your destination.

Absolutely! Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's journey to your doorstep.

We offer a 30-day return policy for all unworn items in their original packaging. Items must be returned in the same condition as received. Custom and personalized pieces are final sale.

To start a return, please contact our customer service team at info@terryklingensmith.com or call us at (555) 123-4567. We will provide you with a return authorization and shipping instructions.

Yes, we offer exchanges for different sizes within 30 days of purchase. Ring resizing is complimentary for the first sizing. Please contact us to arrange an exchange.

Once we receive your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

Yes, all our diamonds are ethically sourced and conflict-free. We work exclusively with suppliers who comply with the Kimberley Process and adhere to strict ethical standards.

Yes, all Terry Klingensmith jewelry comes with a lifetime warranty against manufacturing defects. This covers issues with settings, clasps, and structural integrity under normal wear conditions.

We recommend cleaning your jewelry regularly with a soft cloth and mild soap solution. Avoid exposure to harsh chemicals, and store pieces separately in their original boxes or soft pouches. Annual professional cleaning is recommended.

Yes, we offer custom design services. Please contact us to discuss your vision. Custom pieces typically take 4-6 weeks to complete, depending on complexity.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are processed securely through our encrypted payment system.

Yes, we offer financing through Affirm for purchases over $1,000. You can select this option at checkout to see if you qualify for monthly payment plans.

Absolutely. Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.